When using my freespeech line, I notice a significant delay in the call. What I mean, is that if I say something, it may be about 1.5 seconds before the other person hears that. As a result, the conversation is quiet awkard, with both people needing to be very patient. Otherwise you end up saying something, then stopping half way through to hear what the other person is saying, and they stop half way through to hear what you are saying etc.....all very broken.

Having said that, the clarity of what is being said is perfect. It's perfectly clear, just delayed.

Is there any setting I can adjust to help improve this?

I'm using a Linksys PAP2 ATA for the calls, and a pretty good Smart Telecom IP connection, which seems to give a very consistant 2mb through put. Calls are to US mobiles and landlines, and European mobiles and land lines. All with the same result.

some questions

1/Is this new ? Or has it always existed
2/post results of ping
(on windows)
open command line
start > run > cmd
>ping -n 5 ping.freespeech.ie

1. This has always existed. It's just starting to irritate me more

2. Results:


Pinging ping.freespeech.ie [213.254.224.7] with 32 bytes of data:

Reply from 213.254.224.7: bytes=32 time=278ms TTL=58
Reply from 213.254.224.7: bytes=32 time=278ms TTL=58
Reply from 213.254.224.7: bytes=32 time=279ms TTL=58
Reply from 213.254.224.7: bytes=32 time=281ms TTL=58
Reply from 213.254.224.7: bytes=32 time=280ms TTL=58

Ping statistics for 213.254.224.7:
Packets: Sent = 5, Received = 5, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 278ms, Maximum = 281ms, Average = 279ms

C:\Users\Colm>

279ms is quite a long delay, this is passed on to support.

it would be good if you can post your IP address.

Also - is delay consistent to all location ? (ie. is it just mobile, just US, just UK etc.. etc.. )

The delay is to all locations. At least all the ones I've used. US (Mobile and landline). UK Landline. Europe Mobile.

IP=84.203.42.41

Did support have any suggestions?

Hello,
Please re-test your pings - there was an upgrade during the week to improve this.

C:\Users\Colm>ping -n 5 ping.freespeech.ie

Pinging ping.freespeech.ie [213.254.224.7] with 32 bytes of data:

Reply from 213.254.224.7: bytes=32 time=38ms TTL=58
Reply from 213.254.224.7: bytes=32 time=38ms TTL=58
Reply from 213.254.224.7: bytes=32 time=38ms TTL=58
Reply from 213.254.224.7: bytes=32 time=37ms TTL=58
Reply from 213.254.224.7: bytes=32 time=39ms TTL=58

Ping statistics for 213.254.224.7:
Packets: Sent = 5, Received = 5, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 37ms, Maximum = 39ms, Average = 38ms

well the time delay seems to have reduced. I'll give it a try tomorrow and see if the call delay is gone.

Thank you!